A Counsellor’s Turning Point
Explore how a counsellor revolutionised their student support with Zoala, overcoming challenges and achieving impactful results. See how Zoala’s tools transformed their approach and improved student wellbeing.
From Overwhelmed to Empowered
“As a counsellor, my day is filled with meetings, counselling sessions, and paperwork. It’s challenging to keep track of every student’s mental health status outside of school hours, especially when urgent issues arise. I needed a way to extend my support beyond the classroom and make sure that students had the help they needed even when I wasn’t available.” — Counselor Ginny, School X
The Overwhelming Reality
In the bustling halls of School X, Counselor Ginny navigated her day with a mix of dedication and exhaustion. As the school’s counsellor, she was the person students turned to when they were struggling, but her role was more complex than it appeared.
Each day was filled with counselling sessions, parent meetings, and administrative tasks. But the hardest part of Ginny’s job was the challenge of offering support beyond school hours. How could she be there for her students when she wasn’t physically present? How could she monitor their mental well-being after the school bell rang?
Discovering Zoala
One day, a colleague told Ginny about Zoala, a mental wellness companion designed to support students in ways that extended beyond the classroom. Intrigued by the promise of digital tools that could bridge the gap between school hours and home life, Ginny decided to give it a try.
“I was hopeful but skeptical. How could an app really make a difference in the complex world of mental health?” she recalled.
A New Way to Connect
Ginny introduced Zoala to her students, encouraging them to use features like journaling, daily check-ins, and mood tracking. She watched as students began to open up through their journal entries and respond to daily mood questions.
Zoala’s journaling feature became a space where students could freely express their thoughts and feelings. Ginny found herself exploring the app as well, realising that students might not have voiced their hidden struggles in person easily.
“The journaling feature was a step toward helping students feel more at ease in expressing themselves. It allowed me to understand their needs better and offer support in ways I couldn’t before,” Ginny said.
AI-Powered Insights and Immediate Action
One evening, Ginny received an alert from Zoala. The AI had detected concerning patterns in a student’s mood check-ins and journal entries. The system flagged the student’s emotional state and suggested that immediate attention might be needed.
“I was able to act on this information quickly,” Ginny explained. “Zoala connected me with the student and their teacher, and we were able to get the student the help they needed swiftly.”
A Lasting Impact
With Zoala’s support, Ginny was able to extend her care to her students beyond school hours. The mood check-ins, journaling, and AI alerts provided her with the tools she needed to support students in moments of crisis and prevent issues from escalating.
“Zoala has been a lifeline for me and my students. It has allowed me to offer continuous support, ensuring that no student feels alone in their struggles,” she reflected.
Through Zoala, Ginny found a way to balance her busy schedule with the need to monitor and support her students’ mental health. The app’s features empowered her to make a significant impact, transforming her role from a school-based counsellor to a constant source of support for her students.
“Zoala has changed the way I approach counselling. It’s a tool that not only supports my students but also strengthens the bridge between them and the help they need.”
— Counselor Ginny, School X
Disclaimer: In order to respect the privacy of those involved, we have used pseudonyms for the counsellor and school in this case study.
